Return Policy

At Sela Roof Tile, we want you to be completely satisfied with your purchase. If you are not happy with your roof tiles or roofing materials, we are here to help you through the return process. Please read our return policy below to understand the conditions and steps involved.

Returns and Exchanges

1. Eligibility for Return

   • You can return any unopened and unused roof tiles or roofing materials within 30 days of receiving your order.

   • Products must be in their original condition, uninstalled, and free from any damage.

   • Custom orders, including personalized or specially manufactured tiles, are not eligible for return unless there was a defect or error in production.

2. Return Process

   • To initiate a return, please contact our customer service team at [email address] or call [phone number]. Be ready to provide your order number, the items you wish to return, and a brief description of the reason for the return.

   • Once your return request is processed, you will receive return instructions and a Return Merchandise Authorization (RMA) number. This number must be included with your return shipment.

3. Shipping Fees

   • Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect product.

   • Original shipping fees are non-refundable, except in cases where we made an error with your order.

4. Refunds

   • Upon receipt and inspection of the returned items, we will issue a refund to the original payment method.

   • Refunds will be processed within 7-10 business days of receiving the returned products, and you will be notified once the refund is issued.

   • If a return is approved, the refund will be for the product price only; any shipping charges will not be refunded unless the return is due to our error.

5. Damaged or Defective Products

   • If you receive damaged or defective tiles, please contact us immediately, ideally within 7 days of receiving the product. We will arrange for a replacement or full refund, depending on the situation.

   • Please retain any damaged items and their packaging as we may need to inspect them.

6. Exchanges

   • If you wish to exchange an item for a different style, size, or color, please initiate a return for the original item and place a new order for the exchange item.

7. Non-Returnable Items

   • Certain items, such as custom-made or specially ordered tiles, cannot be returned unless there is a manufacturing defect or an error on our part.

   • Clearance or sale items are typically non-returnable, so please check product details carefully before purchasing.

8. Restocking Fees

   • In some cases, a restocking fee may apply for returned items, especially for large bulk orders or non-defective returns. This will be specified at the time of return approval.

Why Choose Sela Roof Tile?

We strive to provide our customers with high-quality roofing products and exceptional customer service. Our return policy is designed to ensure that any issues you encounter are resolved quickly and fairly, so you can complete your roofing project with confidence.

If you have any questions regarding our return policy, or if you need assistance with the return process, feel free to reach out to us. Our team is ready to support you through every step of the process.